The following is a list of our most Frequently Asked Questions:
How To Install Videos
Consumer Affairs Contact Information
Consumer feedback is incredibly important to us. You can contact The Board Dudes consumer affairs via standard mail, phone, or e-mail.
MEGA Brands America, Inc.
3 Ada, Suite 200
Irvine, CA 92618 USA
Cork and Cork Boards
Cork is a natural substance harvested from the Cork Oak tree. It is essentially the bark of the tree. It is a highly sustainable resource with very little industrial processing needed to create a finished cork product.
Cork and cork tiles have many varied uses. However, our products have not been tested to be used as a building material (flooring or insulation), nor can we provide building material-type data or sound deadening data for our cork products.
Dry Erase Boards & Dry Erase Markers
Dry erase boards, and particularly the dry erase surface of the board, should be cleaned only with dry erase wipes, board cleaner, or a damp wet cloth. Abrasives or other chemical cleansers should not be used.
Dry erase boards are designed to work with dry erase markers. However, some board surfaces work with regular or dry erase crayons as well. Look for specially marked boards in our learning line that work well with crayons as well as dry erase markers.
Although not guaranteed to work, we have found that regular markers or even permanent markers can sometimes be removed from dry erase boards using a dry erase marker! We recommend you try tracing over the stain on the board with a fresh dry erase marker, then erasing. In many cases, this will mostly or completely remove the stain.
Dry erase marker formulations vary greatly from manufacturer to manufacturer. Different dyes and other components can radically change dry erase performance. Our boards are designed to work best with our branded markers. We have a full line of dry erase markers in many different colors, styles, and options to suit your needs.
In this case, our advice is similar to what we suggest for accidental permanent marker stains on the dry erase board. We recommend you try tracing over the stain on the board with a fresh dry erase marker, then erasing. In most cases, this will remove the old dry erase marker stains.
Dry erase markers generally are sold sideways (horizontal), and we recommend they be stored that way as well. Many of our boards come with a clip at the top to store your marker horizontally. On larger boards, there is often a marker tray included to install at the bottom of the board. Storing the markers horizontally will prolong their useful life and result in the best long-term performance of your product.
Regular dry erase markers will not work optimally on our black surface dry erase boards. These boards usually come equipped with 1 neon wet erase marker. You can use any wet erase markers or our neon dry erase markers with these boards.
The marker that came with my black dry erase board has a white tip and isn’t working. What should I do?
Typically, wet erase markers come with a white tip and in order to get the ink flowing for the first time, you need to push the tip down and pump it several times on a flat surface (other than the board) until the ink begins flowing. Usually, the marker ink will lay down on your board relatively transparent; but, once the ink dries, it will become more opaque. Also, once the ink dries, it will not smudge, smear or erase with a regular felt eraser. You will need to use a damp cloth or liquid board cleaner to remove the ink.
Yes, all of our glass boards are manufactured with a painted white backing. This creates opacity so that all written text shows clearly and brightly on the glass surface.
Hardware and Mounting
Please contact our consumer affairs department via one of the methods mentioned on this website. We will do our best to get you the correct mounting hardware. Please be prepared to provide as much information as you can about the item board size, where you purchased the board, any codes or numbers on the back of the board, and the item number or UPC from the package or your receipt, if available. All these pieces of information will help us to identify the correct hardware for your board.
Absolutely! Our mounting hardware ships with an instruction sheet included.
Most of our boards can be mounted in portrait or landscape orientation using the included mounting hardware. As a general rule, it is mentioned on the package of the boards as a feature when the board is mountable in either direction.
We currently do not sell any cubicle mounting solutions separately. However, we do manufacture a dry erase board that comes equipped for cubicle mounting.
Quality and Safety
All products sold by The Board Dudes have been tested and found to contain no substantial amount of toxins that would be harmful, even if consumed.
We are more than happy to provide MSDSs for our products upon request. Please contact our consumer affairs department through one of the methods listed on this website.
Most of our products do not have intentionally-added latex or latex derivatives. However, we do not specify latex-free production, and utilize equipment and vendors who may produce latex-containing products. Therefore, the possibility for cross-contamination exists. We urge consumers who have a latex allergy to only purchase products with a Latex Free designation on the packaging.
Yes, all of our glass dry erase boards are a tempered safety glass.
Sales and Pricing
We are able to provide wholesale pricing if certain order minimums and terms are met. Please contact our consumer affairs department via one of the methods listed on this website.
We are able to accommodate special requests for custom items. However, there are usually very high minimum order quantities involved (5,000 to 10,000 piece minimums in most cases). If you have a serious inquiry on this subject, please contact our consumer affairs department via one of the methods listed on this website.
Sustainability and Green
Sustainable products and minimal environmental impact are of growing importance to the consumer products industry and the world as a whole. We have made commitments internally to reduce our packaging waste and consumption wherever possible, eliminate various packaging elements that are considered wasteful or have high environmental impact. We also work with our major retail partners and their sustainability programs to become more green and eco-friendly. More details on our sustainability initiatives will be forthcoming in the future on this website.
We currently partner with the Kids in Need Foundation to provide product donations that are consistent with our corporate goals and vision. From time to time, we also donate smaller quantities of excess product directly to worthy charities. You are more than welcome to send in donation requests to our consumer affairs department via email; however, we cannot guarantee that your particular request will be fulfilled.
Where to Buy
Board Dudes products are sold at hundreds of retailers throughout the US and Canada, as well as through contract catalog companies, online storefronts, and other independent stores. Some of our largest national retail partners include: Wal-Mart, Target, Kmart, Office Max, Staples, Office Depot, Michaels, Jo-Ann’s, Walgreens, Amazon, United Stationers and S.P. Richards.